Effective date: December, 2018
We at TixTrack know you care about how your personal information is used and shared, and we
By using or accessing the Services in any manner, you acknowledge that you accept the
collect, use, and share your information in the following ways.
Information") that we gather when you are accessing or using our Services, but not to the
practices of companies we don’t own or control, or people that we don’t manage. We gather
various types of Personal Information from our users, as explained in more detail below, and we
use this Personal Information internally in connection with our Services, including to personalize,
provide, and improve our services, to allow you to set up a user account and profile, to contact you and
allow other users to contact you, to fulfill your requests for certain products and services, and to analyze
how you use the Services. In certain cases, we may also share some Personal Information with third parties,
but only as described below.
, we do not knowingly collect or solicit personal
information from anyone under the age of 13. If you are under 13, please do not attempt to register for the
Services or send any personal information about yourself to us. If we learn that we have collected personal
information from a child under age 13, we will delete that information as quickly as possible. If you believe
that a child under 13 may have provided us personal information, please contact us at email@example.com.
from time to time as well, but we will alert you to changes by placing a notice on tixtrack.com,
by sending you an email, and/or by some other means.
Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t
provided us with your email address), those legal notices will still govern your use of the
Services, and you are still responsible for reading and understanding them. If you use the
time such information is used.
What Information does TixTrack Collect?
Information You Provide to Us:
We receive and store any information you knowingly provide to us. For example, we may collect
Personal Information such as your name, email address, and phone number. Certain information
may be required to register with us or to take advantage of some of our features.
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve
given us your email address, we may send you a confirmation of a purchase, a promotional email
offers on behalf of other businesses, or email you about your use of the Services. Also, we may
receive a confirmation when you open an email from us. This confirmation helps us make our
communications with you more interesting and improve our services. If you do not want to
receive communications from us, other than those required to provide you with tickets you have
purchased, please indicate your preference by emailing firstname.lastname@example.org.
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our
server logs from your browser or device, which may include your IP address, geolocation data,
device identification, “cookie” information, the type of browser and /or device you’re using to
access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer
to your browser or device that allow us to recognize your browser or device and tell us how and
when pages and features in our Services are visited and by how many people. You may be able
to change the preferences on your browser or device to prevent or limit your device’s acceptance
of cookies, but this may prevent you from taking advantage of some of our features.
Our advertising partners may also transmit cookies to your browser or device, when you click on
ads that appear on the Services. Also, if you click on a link to a third party website or service, a
cookies by any third parties, and we aren’t responsible for their privacy policies and practices.
Please be aware that cookies placed by third parties may continue to track your activities online
even after you have left our Services, and those third parties may not honor “Do Not Track”
requests you have set using your browser or device.
We may use this data to customize content for you that we think you might like, based on your
usage patterns. We may also use it to improve the Services – for example, this data can tell us
how often users use a particular feature of the Services, and we can use that knowledge to make
the Services interesting to as many users as possible.
Information Collected From Other Websites and Do Not Track Policy
Through cookies we place on your browser or device, we may collect information about your
online activity after you leave our Services. Just like any other usage information we collect, this
information allows us to improve the Services and customize your online experience, and
option, which allows you to signal to operators of websites and web applications and services
(including behavioral advertising services) that you do not wish such operators to track certain of
your online activities over time and across different websites. Our Services do not support Do
Not Track requests at this time, which means that we collect information about your online
activity both while you are using the Services and after you leave our Services.
Will TixTrack Share Any of the Personal Information it Receives?
We do not rent or sell your Personal Information in personally identifiable form to anyone. We
may share your Personal Information with third parties as described in this section:
Information that’s been de-identified. We may de-identify your Personal Information so that
you are not identified as an individual, and provide that information to our partners. We may also
provide aggregate usage information to our partners (or allow partners to collect that information
from you), who may use such information to understand how often and in what ways people use
our Services, so that they, too, can provide you with an optimal online experience. However, we
never disclose aggregate usage or de-identified information to a partner (or allow a partner to
collect such information) in a manner that would identify you as an individual person.
We allow advertisers and/or merchant partners (“Advertisers”) to choose the
demographic information of users who will see their advertisements and/or promotional offers
and you agree that we may provide any of the information we have collected from you in non-
personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate
audience for those advertisements and/or offers. For example, we might use the fact you are
located in San Francisco to show you ads or offers for San Francisco businesses, but we will not
tell such businesses who you are. Or, we might allow Advertisers to display their ads to users
with similar usage patterns to yours, but we will not disclose usage information to Advertisers
except in aggregate form, and not in a manner that would identify you personally. Note that if an
advertiser asks us to show an ad to a certain audience or audience segment and you respond to
that ad, the advertiser may conclude that you fit the description of the audience they were trying
We may deliver a file to you through the Services (known as a “web beacon”) from an ad
network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research
and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted
advertisements to you when you visit other websites. Because your web browser must request
these advertisements and web beacons from the ad network’s servers, these companies can view,
edit, or set their own cookies, just as if you had requested a web page from their site. You may be
able to opt-out of web beacon tracking conducted by third parties through our Services by
adjusting the Do Not Track settings on your browser; please note that we don’t control whether or
how these third parties comply with Do Not Track requests.
In certain situations, businesses or third party websites we’re affiliated
with may sell or provide products or services to you through or in connection with the Services
(either alone or jointly with us). You can recognize when an affiliated business is associated with
such a transaction or service, and we will share your Personal Information with that affiliated
business only to the extent that it is related to such transaction or service. We have no control
over the policies and practices of third party websites or businesses as to privacy or anything else,
so if you choose to take part in any transaction or service relating to an affiliated website or
business, please review all such business’ or websites’ policies.
We employ other companies and people to perform tasks on our behalf and need to share
your information with them to provide products or services to you; for example, we may use a
payment processing company to receive and process your credit card transactions for us. Unless
we tell you differently, our agents do not have any right to use the Personal Information we share
with them beyond what is necessary to assist us.
User Profiles and Submissions:
Certain user profile information, including your name, location,
and any video or image content that such user has uploaded to the Services, may be displayed to
other users to facilitate user interaction within the Services or address your request for our
services. Your account privacy settings may allow you to limit the other users who can see the
Personal Information in your user profile and/or what information in your user profile is visible to
others. Please remember that any content you upload to your public user profile, along with any
Personal Information or content that you voluntarily disclose online in a manner other users can
view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can
be collected and used by anyone. Your user name may also be displayed to other users if and
when you send messages or comments or upload images or videos through the Services and other
users can contact you through messages and comments.
We may choose to buy or sell assets, and may share and/or transfer
customer information in connection with the evaluation of and entry into such transactions. Also,
if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through
some other change of control, Personal Information could be one of the assets transferred to or
acquired by a third party.
Protection of Company and Others:
We reserve the right to access, read, preserve, and disclose
any information that we reasonably believe is necessary to comply with law or court order;
and other agreements; or protect the rights,
property, or safety of Company, our employees, our users, or others.
Is Personal Information about me secure?
Your account is protected by a password for your privacy and security. You must prevent
unauthorized access to your account and Personal Information by selecting and protecting your
password appropriately and limiting access to your computer or device and browser by signing
off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in
our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or
use, hardware or software failure, and other factors, may compromise the security of user
information at any time.
What Personal Information can I access?
Through your account settings you may access, and, in some cases, edit or delete the following
information you’ve provided to us:
- Email and password
- Billing Information
The information you can view, update, and delete may change as the Services change. If you
have any questions about viewing or updating information we have on file about you, please
contact us at email@example.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to
contact us to prevent disclosure of Personal Information to third parties for such third parties’
direct marketing purposes; in order to submit such a request, please contact us at firstname.lastname@example.org.
What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information may be
needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update
information, however, we may maintain a copy of the unrevised information in our records. You
may request deletion of your account by emailing email@example.com. Some information may remain in our
records after your deletion of such information from your account. We may use any aggregated
data derived from or incorporating your Personal Information after you update or delete it, but not
in a manner that would identify you personally.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed
message to firstname.lastname@example.org, and we will try to resolve your concerns.